Refund Policy

Who you are buying from

Payments for SQL Optimizer are processed by Waffo, which acts as merchant of record. Waffo is the seller of record: your order is placed with Waffo, it appears on your statement as Waffo, and Waffo handles the card data, invoicing and applicable tax.

Refunds are therefore issued by Waffo, through Waffo, under Waffo's refund policy, which applies alongside this document. Where the two differ, the term more favourable to you applies.

Your right of withdrawal (EU and UK consumers)

If you are a consumer in the European Union or the United Kingdom, you normally have 14 days from the date of purchase to withdraw from the contract without giving a reason.

Because the service delivers digital content immediately, we ask you at checkout — before any payment is taken — to consent to immediate supply and to acknowledge that your withdrawal right ends once supply has begun. Your consent is recorded with a timestamp on the payment record. If you were never shown that request, the 14-day right remains available to you in full.

To withdraw, email support@sqloptimizer.online within 14 days with your order id. We will arrange the refund with Waffo; it is returned to the original payment method.

Paid plans

• Monthly plans — the current month is not refundable once it has started, except where the 14-day right of withdrawal applies or where required by law. Cancel instead: it stops the next charge.
• Yearly plans — outside the withdrawal period, the unused part is not automatically refundable. If you have used only a small part of the allowance and ask within 30 days of the charge, we will review the request and normally refund the unused remainder.
• Failed or duplicated charges — refunded in full. If a charge succeeded twice for the same period, tell us and we will have the duplicate reversed.

Free plan

The free plan costs nothing, so there is nothing to refund. Exhausting the daily allowance is not a service failure.

Service failures

If a paid period was substantially unusable because of a fault on our side — for example the service was unavailable for an extended time — contact us. We will either extend the period or refund the affected part.

How to request a refund

Email support@sqloptimizer.online with your order id and the reason. We answer within 5 business days and, where we agree, instruct Waffo to process the refund the same week. Refunds return to the original payment method; how long the money takes to appear depends on your bank or card issuer, typically 5 to 10 business days.

Chargebacks

Please contact us before opening a chargeback. A chargeback freezes the amount while the card network investigates, which usually takes longer than asking us. If a chargeback is opened without contact, we will respond with the order and usage records, and we may suspend the account while the dispute is open.

Your statutory rights

Nothing in this policy limits rights you have under mandatory consumer law in your country of residence. If a statutory right gives you more than this policy, that right applies.